Drive D : DATA Disappears

[Gigi33]

Hi all,

Here to try to solve a great pb with my datas...

All my pictures and othersare saved on the hard drive nammed "DATA"

this drive has disappears today after the boot. I have turn off my computer, and restart : DATA was back after 3/4 tries.

but now, this drive is always missing... 

How can i do to save my datas... ?

Thxs for your help .

normaly, i have 3 drive, the system one, the recovery and the famous DATA(the biggest one)

[The_Fossette]

@Gigi33,

Welcome to the HP Support Community!

I reviewed your post and I understand that one of the hard drive partition is missing in the Windows explorer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps.

1. Go to start and type cmd.
2. Right-Click on Cmd and select “Run as Administrator”.
 diskpart
3. At the DISKPART prompt, type:

 list volume

Make sure that the drive letter is showing here.
 

If the drive letter is not showing up then go to disk management and see whether you can see free space there.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Gigi33]

Hi and thanks for your answer .

I already have done the 2 steps you talk about.

With dispart : no partition :'( only the  principal C and the recovery one E (i dont remember exactly)

Into disk management, no free space !

The hard drive is about 1To size ...

The partition C and E are about 140Go ... 860Go have disappears and impossible to allocate them into a new partition

I dont  understand and i' m not noob with PC... More than 25 years i work in informatique as lead tech 🙂

regards

[asmita6658]

@Gigi33

Let's try these steps - 

1) Press “Windows key + X” to click on “Control Panel”.

2) Click on “Troubleshooting” and click on “View all”.

3) Click on “Hardware and Devices” to run the troubleshooter. Once this is done, restart the computer and check if this helps.

4) In the Action menu of Device manager, select “Scan for Hardware changes” option. 

Also, try updating the computer - 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

[Gigi33]

Hi,

Sry, but i have a french version of windows10 family, and can't find the entries you speak about in control panel.

(steps 1 to 4 in your answer)

[The_Fossette]

@Gigi33

Go to Disk Management, click “Action” on the toolbar and then select “Rescan disks” to let system perform a re-identification for all connected disks. See if the D drive will appear after that.

If you continue facing the issue, then follow the steps in the below article and perform a system restore back to the date when everything was working fine on the computer.

https://support.hp.com/in-en/document/c03327545

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Gigi33]

i have perform a rescan disk but D doesn't re appears

The system restore was not enable.

So after having enable it, i choosed System Restore, but i got a message "No restauration point foud "

:'(

i begin to think that i have lost all my datas.....

[The_Fossette]

@Gigi33,

I recommend you contact support to further diagnose the issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!