Driver download for ps/2 keyboard

[alphagreen5]

I am having the problem with my laptop's keyboard. My laptop's model number is HP pavilion ab516tx. most of its key combination are not working, (for eg.  (right shift + qwertyuiop buttons) and (left shift + zxcvbnm,.) are not working) however in boot time troubleshooting option, it is showing that keyboard is fine. I have also tried uninstalling the keyboard from device manager and then restarting, but that's not either showing any improvement. I am also updating driver from device manager, it is also downloading the driver but not installing it. So i need ps/2 driver, so i can fix my laptop's keyboard problem.

[Flower_Bud · Accepted solution]

@alphagreen5

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand, few keys are not working on the keyboard, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it worked fine?

Were there any hardware/software changes made?

Have you tried running a hardware test? 

Let's try these steps to resolve the issue: 

Perform a hard reset (Notebooks): Perform steps from the link: https://support.hp.com/in-en/document/c01684768

Run Hardware Test: 

Use the following steps to open the Component Tests menu.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the main menu, click Component Tests.

4. The Component Tests menu displays.

   Your Component Tests menu might be different, depending on the components installed on your computer.

5. Select the Keyboard test. Keyboard Test - The Keyboard test provides a quick interactive functional test of the keys on the keyboard. A keyboard is required for this test.

   To run the test, click Keyboard, and then click Run once.

   The Keyboard Test time is 3 minutes.

If the test passes, try a BIOS update: Click here

Let me know how that pans out

I hope you have a good day ahead,

And Feel free to ask any other queries as well,

Considering, this forum has some of the best people in the world available and ready to help.

[alphagreen5]

It worked fine before the april's windows update

[Flower_Bud]

@alphagreen5

Thanks for responding,

Let's try those steps and keep me posted!

[alphagreen5]

Thank you for helping @Flower_Bud , your help saved my life. After bios update, it is now working fine. Thank you again.

[Flower_Bud]

@alphagreen5

Thank you for the update,

I appreciate your time and efforts,

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂