• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-17-2021 10:02 AM

HP Recommended
Product: HP Probook 4730s
Operating System: Microsoft Windows 10 (64-bit)

Hello, After upgrading to WIN10 there are 3 marked entries in device manager for devices with impossibility to find driver by automatic search.

 thx a lot, if you can help me.

 

basic system device
PCI\VEN_197B&DEV_2392&SUBSYS_167C103C&REV_30\4&2AC9341C&0&00E2

hardware IDs

PCI\VEN_197B&DEV_2392&SUBSYS_167C103C&REV_30
PCI\VEN_197B&DEV_2392&SUBSYS_167C103C
PCI\VEN_197B&DEV_2392&CC_088000
PCI\VEN_197B&DEV_2392&CC_0880

PCI\VEN_197B&DEV_2393&SUBSYS_167C103C&REV_30
PCI\VEN_197B&DEV_2393&SUBSYS_167C103C
PCI\VEN_197B&DEV_2393&CC_088000
PCI\VEN_197B&DEV_2393&CC_0880


unknown device
hardware IDs

ACPI\VEN_HPQ&DEV_0004
ACPI\HPQ0004
*HPQ0004

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2021 10:19 AM - edited ‎05-17-2021 10:20 AM

HP Recommended

Hi:

 

You need these drivers for those devices...

 

This one will install the first two...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

This one will install the remaining one...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
3 REPLIES 3

‎05-17-2021 10:19 AM - edited ‎05-17-2021 10:20 AM

HP Recommended

Hi:

 

You need these drivers for those devices...

 

This one will install the first two...

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp60501-61000/sp60769.exe

 

This one will install the remaining one...

 

This package provides the HP 3D DriveGuard software for supported notebook models that are running a supported operating system. HP 3D DriveGuard protects the hard drive by "parking the heads" if the notebook is accidentally dropped or is abruptly impacted by another object.

 

https://ftp.hp.com/pub/softpaq/sp64001-64500/sp64144.exe

 

1 person found this reply helpful
Was this reply helpful? Yes No

‎05-17-2021 11:00 AM

HP Recommended

thanks a lot, seems to work 😉

Was this reply helpful? Yes No

‎05-17-2021 11:02 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.