Dv6 battery not charging

[amkazant]

My laptop only works through AC power. The laptop works off of the battery if the battery is charged, but the laptop does not charge the battery. If the battery is plugged in and I plug in the charger the charging light does not come on and the laptop does not power on. On the other hand, when I turn on the laptop and then insert the battery the laptop shows that the battery is charging but the battery does not actually charge up. I thought this was due to a bad battery since I have had this laptop for a couple of years so I bought a new battery but I have the same exact problem. I have tried a different charger but I also have the same problem.

Laptop specs:

HP Pavilion dv6-7043

Windows 7  64 bit

Battery:

671731-001

6CLNE06AX2G136

Any help would be appreciated

[BHK6]

Hi amkazant,

Welcome to the HP Community! I understand your frustration with the battery issue. It could be hardware related with the battery connection on the laptop not reading the battery. It could also be software related. The Microsoft ACPI-Compliant Control Method Battery is basically the driver that communicates between the computer and the battery. There is a chance that it is corrupted causing it not to read the battery. Follow the steps below and let me know how it goes.

Step 1. Go to Device Manager
Step 2. Select Batteries
Step 3. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there
Step 4. Click Uninstall
Step 5. At the prompt put a check in the box to remove the current driver
Step 6. Shutdown the computer

Step 7: Remove the battery for minute and then put it back in

Step 8: Turn the computer back with the power cord as well.

When the computer comes back up it should automatically find the driver and detect the battery.

Step 9. Go to Device Manager
Step 10. Select Batteries
Step 11. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there
Step 12. Click "Search automatically for updated driver software"

Do the same thing with Microsoft ACPI-Compliant Embedded Controller if it is still not reading the battery.

Thank you,

[FailureHarry]

I have the same problem, but I accidently deleted both of my battery drivers. Some youtube video said that would fix it, but now I have no drivers for my battery. How can I redownload them?

[Tekboy]

Not working

[Jeet_singh]

@Tekboy,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the battery not working on your HP notebook. Don't worry we're here to help you.

To provide you with an accurate solution, I'll need a few more details:

Could you provide me with the exact model of the PC? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you recently made any changes before the issue started?

Have you tried to uninstall the battery drivers?

Did you try updating the Bios?

Have you performed any troubleshooting steps from the previous post? If you haven't performed the steps, Here's the link.

Could you please respond to this post with the details as this will help me in further assisting you.

Eagerly waiting for your response!

Regards,