Dxdiag detected an issue from Direct3D

[dhxhshq]

Good Day! I just want to ask if i should be concern regarding to this issue. The photos below were the window stating that the unit has a problem processing the Direct3D, and the other one is the system display. I am asking for help and what should I do. I really appreciate for the assistance and time.

[Jerry_57]

Hi @dhxhshq,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can certainly understand your concern regarding Direct3D issues. However, I am here to assist specifically for HP products and services.

If you are facing Direct3D issues on an HP device, here are a few general troubleshooting steps you can take:
 

Update Graphics Drivers: Ensure that your graphics drivers are updated to the latest version. You can do this through the HP Support Assistant (if you have it installed) or by visiting https://support.hp.com/us-en for your specific device model on HP's website.
 

Check for Windows Updates: Make sure your Windows operating system is up to date, as updates often include the latest Direct3D fixes or improvements.

Run System Diagnostics: Use built-in tools like the HP Support Assistant to run hardware diagnostics that can check the functionality of your graphics card.

Adjust Graphics Settings: Try adjusting the graphics settings in your system or game/application to see if lowering certain settings alleviates the issue.


I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support