ENVY 17m RAM upgrades...HELP!

[BenC63]

Just purchased and HP Envy 17.3  and decided I will do all my upgrades before loading it up. The confusion is the maximum RAM allowed in this unit. A couple sites show 32GB maximum, while others say it is 16GB. Does anyone have a definitive answer on this?  It will be used as a backup pc and for photoshop editing. I have ordered a Samsung 500GB NVXe SSD in the M.2 slot for the OS and programs and a Seagate Barracuda 2TB to use as just storage, I figured I may as well do a RAM upgrade while I am in there.. I have the upgrade to Windows 10 Pro from Home also. I'll keep the original Optane memory, RAM and hdd untouched so I can easily convert back if needed or??? 

[asmita6658 · Accepted solution]

@BenC63

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to upgrade the RAM on the computer and need information.

Don't worry, I'm here to help!

Your computer is shipped with a 12 GB RAM (1 x 4 GB, 1 x 8 GB) . To know more, refer to this link for specifications. 

The maximum RAM this computer supports in 16 GB. You can find this information on the page#1 of the Service Guide.

The part number for the Memory Modules are listed on the page#15 of the same Service Guide.  

Let me know if you have any other questions. 

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