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‎11-19-2018 02:34 PM - edited ‎11-21-2018 01:04 AM

HP Recommended
Product: 17m-bw0013dx
Operating System: Microsoft Windows 10 (64-bit)

Just purchased and HP Envy 17.3  and decided I will do all my upgrades before loading it up. The confusion is the maximum RAM allowed in this unit. A couple sites show 32GB maximum, while others say it is 16GB. Does anyone have a definitive answer on this?  It will be used as a backup pc and for photoshop editing. I have ordered a Samsung 500GB NVXe SSD in the M.2 slot for the OS and programs and a Seagate Barracuda 2TB to use as just storage, I figured I may as well do a RAM upgrade while I am in there.. I have the upgrade to Windows 10 Pro from Home also. I'll keep the original Optane memory, RAM and hdd untouched so I can easily convert back if needed or??? 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2018 02:31 AM

HP Recommended

@BenC63

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to upgrade the RAM on the computer and need information.

 

Don't worry, I'm here to help!


Your computer is shipped with a 12 GB RAM (1 x 4 GB, 1 x 8 GB) . To know more, refer to this link for specifications. 

 

The maximum RAM this computer supports in 16 GB. You can find this information on the page#1 of the Service Guide.

 

The part number for the Memory Modules are listed on the page#15 of the same Service Guide.  


Let me know if you have any other questions. 


To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.


Have a great day!

Asmita
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎11-21-2018 02:31 AM

HP Recommended

@BenC63

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, you are trying to upgrade the RAM on the computer and need information.

 

Don't worry, I'm here to help!


Your computer is shipped with a 12 GB RAM (1 x 4 GB, 1 x 8 GB) . To know more, refer to this link for specifications. 

 

The maximum RAM this computer supports in 16 GB. You can find this information on the page#1 of the Service Guide.

 

The part number for the Memory Modules are listed on the page#15 of the same Service Guide.  


Let me know if you have any other questions. 


To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.


Have a great day!

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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