ENVY 17m RAM upgrades

Anne2022 · ‎01-05-2022

I have a HP Envy Laptop 17m with installed RAM 12GB and Processor i7-10510U.

I'm having problems with my large database (all my data on the database are on an external harddrive) running reports. I keep getting an error message "Out of Memory".

I'm assuming I don't have enough RAM to process my reports. Can this laptop be upgraded?

erico · ‎01-05-2022

Hi @Anne2022

In order to get an accurate answer you will need to identify your notebook.

HP Envy 17m just does not supply enough information for us to see your notebook's delivered configuration

Press the power button and immediately tap the F1 key.

That will invoke the system information dialogue.

In the list look for the Product Number.

Kindly post it in your next reply

Envy 17m notebooks take up to 32GB, but we need to know the product number of your notebook to provide links to guaranteed compatible memory for your specific notebook.

You should consider reading the following Microsoft document relative to your OOM (out of memory) issue with a database.

https://docs.microsoft.com/en-us/sql/relational-databases/in-memory-oltp/resolve-out-of-memory-issue...

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Anne2022 · ‎01-05-2022

The product ID: 00325-96625-06800-AAOEM

erico · ‎01-05-2022

@Anne2022 wrote:
The product ID: 00325-96625-06800-AAOEM

sorry, but that is definitely not the product ID.

The product ID is of the format xxxxxxx#xxx

@Anne2022

Update:

I see that you used the Command line systeminfo command. Unfortunately, it won't return the HP product number that the system info dialogue from the F1 key at boot will.

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Anne2022 · ‎01-05-2022

That is what it shows for the product ID. Here is the other information from device specification page:

Processor: Intel(R) Core(TM) i7-10510U CPU@1.80GHz 2.30GHz

Installed RAM: 12.0GB (11.8GB usable)

System Type: 64-bit operating system, 64-based processor

erico · ‎01-05-2022

I really don't understand why you don't want to use the HP BIOS firmware to access the HP product information.

From an off state. Press the power button and then immediately tap the F1 key. All HP BIOS for notebook will then invoke the system information dialogue that has the information that I described. Perhaps it is more of an HP information dialogue.

You can also look on the bottom of the laptop for the tiny ProdID code. It will have the same format that I described.

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Anne2022 · ‎01-05-2022

I did what you said to do for the HP BIOS page but it didn't work. So I went to the "About" laptop to get the inforamtion. That's where I got the product ID from. There is no information tag on the bottom of my laptop.

erico · ‎01-05-2022

Hi @Anne2022

Not the BIOS page. that is the F10 key.

Actually, with my Spectre x360-13-ap0xxx notebook there is a Main tab in the BIOS setup utility which also provides the Product Number.

this is what I see

This is the F1 key option.

The only reason I can think of that there would not be all of the tiny letters of identification would be if your notebook had the bottom enclosure replaced.

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Anne2022 · ‎01-05-2022

Ok. Tell me step by step how to get to that page....

My laptop has had no repairs of any sort, it just doesn't have the tag on the bottom.

erico · ‎01-05-2022

Update:

There are three ways.

1) from an off state of the notebook. Press the power button and immediately tap the F10 key. The main tab of the BIOS should be about the same as the one on my Spectre x360-13-ap0xxx ultrabook.

2) from an off state of the notebook. Press the power button and immediately start tapping the Esc key. Now you will see a Startup menu with all of the UEFI BIOS option choices. This method gives you more time to make a selection. I suggest pressing F1 at this point

Startup Menu

F1 System information

F2 system Diagnostics

F7 HP Spare key

F9 Boot options

F10 BIOS Setup

F11 System Recovery

3) While logged into Windows, hold down the Ctrl and the Alt key and tap the S key. Yours is new enough to have that feature.

The letters of the identification information on the bottom of the notebook case are in an incredibly tiny font. They are almost magnifying glass worthy viewing. I have no idea as to why HP made them so tiny.

This is what I see on the bottom of my notebook.

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