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- HP Community
- Notebooks
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- ENXY X360 screen popped out

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07-28-2019 09:54 AM
While using my ENVY x360 in tablet mode, which is something I do often, the left side of my screen popped out. I have never dropped or bumped the laptop so it came as a shock when this issue occurred. I was able to pop it back in but when I went to revert my laptop to its original position it happened again. I can't close my laptop because of this issue either.
I also tried researching this issue and it looks like its a common one for this laptop. What should I do to resolve this?
07-28-2019 10:05 AM
First and foremost, you know that the issue is definitely something that requires attention.
If you would do so, contact HP Technical Support - doing so provides a record of the event and starts the process to have the device repaired.
Open a case, explain the issue (and if the submission supports it, post the photos), provide the necessary information, ask for help. When the case is submitted, contact information (phone / chat as available) are displayed on the screen).
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Reference and Resources – Places to find (more) help and learn about your Device
Device Homepage
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07-28-2019 10:31 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.