• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎03-30-2025 09:37 PM

HP Recommended

II have seen the tips for checking the battery and downloading BIOS. However the computer turns on and comes up with this message and then shuts down. So i cant get to do the battery testing. 

i have a HP ENVY 15-AE108TX 15" TOUCH

Any suggestions?

2 REPLIES 2

‎04-01-2025 06:16 AM

HP Recommended

Hi @milly40,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Hard Reset

  1. Turn off the laptop and disconnect any external devices.
  2. Unplug the AC adapter from the laptop.
  3. Remove the battery.
  4. Press and hold the power button for about 15 seconds to drain any residual power.
  5. Reconnect the battery and plug in the AC adapter.
  6. Turn on the laptop.

Boot into BIOS

  1. Turn off the laptop.
  2. Turn it back on and immediately start pressing the F10 key repeatedly to enter the BIOS setup.
  3. Navigate to the Battery Information section to check the status of the battery.
  4. Perform any available battery tests within BIOS.

Disable Automatic Shutdown

  1. Turn on the laptop and immediately start pressing the Esc key repeatedly.
  2. Access the Startup Menu.
  3. Navigate to System Configuration or Power Management in BIOS.
  4. Adjust settings to disable or delay automatic shutdown.

Use External Power Source

  1. Connect the laptop to AC power using the power adapter.
  2. Ensure the connection is secure and check for indicators that AC power is working.
  3. Turn on the laptop and see if it maintains power.

Remove and Reseat the Battery

  1. Turn off the laptop and disconnect AC power.
  2. Remove the battery and inspect it for any damage.
  3. Reinsert the battery ensuring it is securely connected.
  4. Reconnect AC power and turn on the laptop.

Update BIOS via USB

  1. On a working computer, download the latest BIOS update for your HP ENVY from the HP Support website.
  2. Follow the instructions provided by HP to create a bootable USB drive with the BIOS update.
  3. Insert the USB drive into your HP ENVY laptop.
  4. Turn on the laptop and immediately press the Esc key to enter the Startup Menu.
  5. Select Boot Device Options and choose the USB drive.
  6. Follow the on-screen instructions to update the BIOS.

Replace the Battery

  1. Purchase a compatible replacement battery from HP or an authorized retailer.
  2. Follow the instructions in your laptop’s service manual to replace the battery.
  3. Install the new battery and check if the issue is resolved.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No

‎04-01-2025 06:18 AM

HP Recommended

Hi @milly40,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

Hard Reset

  1. Turn off the laptop and disconnect any external devices.
  2. Unplug the AC adapter from the laptop.
  3. Remove the battery.
  4. Press and hold the power button for about 15 seconds to drain any residual power.
  5. Reconnect the battery and plug in the AC adapter.
  6. Turn on the laptop.

Boot into BIOS

  1. Turn off the laptop.
  2. Turn it back on and immediately start pressing the F10 key repeatedly to enter the BIOS setup.
  3. Navigate to the Battery Information section to check the status of the battery.
  4. Perform any available battery tests within BIOS.

Disable Automatic Shutdown

  1. Turn on the laptop and immediately start pressing the Esc key repeatedly.
  2. Access the Startup Menu.
  3. Navigate to System Configuration or Power Management in BIOS.
  4. Adjust settings to disable or delay automatic shutdown.

Use External Power Source

  1. Connect the laptop to AC power using the power adapter.
  2. Ensure the connection is secure and check for indicators that AC power is working.
  3. Turn on the laptop and see if it maintains power.

Remove and Reseat the Battery

  1. Turn off the laptop and disconnect AC power.
  2. Remove the battery and inspect it for any damage.
  3. Reinsert the battery ensuring it is securely connected.
  4. Reconnect AC power and turn on the laptop.

Update BIOS via USB

  1. On a working computer, download the latest BIOS update for your HP ENVY from the HP Support website.
  2. Follow the instructions provided by HP to create a bootable USB drive with the BIOS update.
  3. Insert the USB drive into your HP ENVY laptop.
  4. Turn on the laptop and immediately press the Esc key to enter the Startup Menu.
  5. Select Boot Device Options and choose the USB drive.
  6. Follow the on-screen instructions to update the BIOS.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.