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ERROR during battery test, please help me

HP Recommended
Pavilion x360 14-cd0xxx
Microsoft Windows 10 (64-bit)

Hi community!


During my battery test, that wasn't run due to a error (ID MFJDVD-928AAX-GXGJ3G-C09303). I tried to do this test because sometimes the pc turns itself off at 30% battery level and I wanted to calibrate it but the error occured and i couldn't do it. 

Can anyone help me?


Thank you in advance!

HP Support Agent
HP Support Agent
20,114 20,073 882 941
Message 2 of 2
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HP Recommended


Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, I did decode the failure ID and it refers to hardware related issue. 
As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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