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‎07-06-2016 07:55 AM

HP Recommended
Product: EliteBook 1040 G3
Operating System: Microsoft Windows 10 (64-bit)

Hello.  I am having an issue with my USB Type C port on my EliteBook 1040 G3.  Can the USB C port on this laptop be used to pass video?  I have looked through the documentation on line, but it makes no reference to the the USB C being able to act like a display port.

 

I purchased a travel monitor (ASUS) that uses USB C, but when I plug in the monitor in the USB C port all I get is Windows does not recognise this device".  I have update all my HP drivers, and all appears to be in order.

 

So my question is, can this laptop use the USB C port for video, and if so how does one enable this.

 

Thank You!

1 person had the same question
11 REPLIES 11

‎07-08-2016 09:01 AM

HP Recommended

AnyOne?  Just wanting to confirm if this laptop can pass video out the USB-C port?

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‎08-13-2016 01:28 AM

HP Recommended

I having the same problem as well. Just purchased the USB-C to displayport adapter - cant get it to work

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‎08-13-2016 06:53 AM

HP Recommended

I never received an answer, or was able to get it to work.

 

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‎08-13-2016 07:49 AM

HP Recommended

I will call HP Support - will post as soon as I get the information or can get it to work

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‎08-17-2016 08:41 AM

HP Recommended

Any Luck from Support!

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‎08-18-2016 12:06 PM

HP Recommended

Same here but 820 G3, I think the question is, does the support craig.t.combs DisplayPort Alt Mode.   I have seen a DisplayPort to USB-C cable and I would like to know if that would work.

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‎08-18-2016 01:51 PM

HP Recommended

I contacted support the the USB-C port does not support DisplayPort Alt Mode  which is needed.  I'm going to try USB-A to USB-C with DisplayLink while I wait for a display port to USB-C cable from what I can tell it should work

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‎01-16-2017 08:52 AM

HP Recommended

Thanks for posting this. I'm having the same issue with a recently purchased USB-C to DVI cable from Startech. Plugging in the cable immediately gave me the "DisplayPort connection might not work. Try using a different cable." message.

 

I haven't been in my main office to plug the new G3 into the docking station yet, but I'm now worried that this notebook lacks DisplayPort capability entirely. If so, that's a problem, as all my docked monitors are DisplayPort. 

 

Seeing the ports listed in the specs, I assumed that DP would have been integrated into USB-C. Otherwise, the only video out is HDMI, which is highly useless without expensive active converters.

 

Fingers crossed this is a software or firmware issue.

 

Tags (1)
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‎01-21-2017 08:21 AM - edited ‎01-21-2017 08:49 AM

HP Recommended

There is an accessory here that would suggest at least some Elite book series notebooks can use USB C for video: 

 (link removed)

Seems surprising that the 3rd edition of the 1040 wouldn't be able to?

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