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‎04-13-2016 03:12 PM

HP Recommended
Product: Elite Dock USB-C (T3V74AA)
Operating System: Microsoft Windows 10 (64-bit)

I just purchased an Elite Dock USB-C (T3V74AA) to use with my EliteBook 840 G3.  I have connected the Elite Dock to its power source and plugged it in.  The power LED glows on and off indicating it is in standby mode.

 

When I connect the Elite Dock to the USB-C port on the laptop nothing happens.

It isn't detected in Device Manager, and the power LED continues to indicate that it is in stand-by mode.

 

None of the devices that I plug into the dock are recognized either.

 

Any sugguestions?

 

Thank you,

Jason

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-25-2017 11:54 AM

HP Recommended

I have the same problem with a G4.  I was then told that the USB-C dock does not work with that model on the USB-C port!!  Have you any updates?

View solution in original post

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2 REPLIES 2

‎07-25-2017 11:54 AM

HP Recommended

I have the same problem with a G4.  I was then told that the USB-C dock does not work with that model on the USB-C port!!  Have you any updates?

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‎07-25-2017 12:01 PM

HP Recommended

Yes, I was told the same thing.  the Elite Dock USB-C is not compatable with the EliteBook.

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