• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-22-2022 08:24 AM - edited ‎11-22-2022 08:37 PM

HP Recommended

Hello, I just bought an EliteBook 840 G5 model used, but Ī noticed that some keys are not typing or malfunctioning. For example, when I type ī (CTRL, SHĪFT), it doesn't print anything. I entered this issue with "India (English)" keyboard as a work around that still creates other issues. When Ī enter 8. īt takes to the beginning of the line (Home key ), when I type K key, It increases volume (VOLUME KEY). I followed several articles in hp and other web sites and found similar issues with solution, but none of them worked for me. 

Ī used the following link to test the keyboard and found that the above reported keys have been mapped to multiple keys like Ī mapped to CTRL and SHĪFT keys.

https://keyboardtester.io/tester/

 

This website shows following key mappings

i - CTRL + SHIFT

k - VOLUME control

8 - HOME

Down Arrow - NONE

 

Since it is a used laptop, Ī can't return it, it's very frustrating that Ī wasted some money on this. Any help is greatly appreciated.

1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.