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HP Recommended
ProBook 4540s
Microsoft Windows 10 (64-bit)

When I insert an SD card into the laptop reader, nothing happens. I bought a Sony SD card reader that connects via USB and it works perfectly with the SD card, so I know it's not the SD card. The reader might be broken or I might need a new device driver. However, when I look at Device Manager, I cannot determine which device it is, assuming it's even listed. There are no missing device drivers as would be indicated by a '!' in a yellow triangle. I would like to know from any owner of a laptop the text for their SD card reader in Device Manager.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Most likely the card reader is no good.

 

If it needed a driver, there would be a device listed in the device manager labeled as a Base System Device.

 

There should be a SD Host controller device manager category if the SD card was working, and then when you insert a SD card, a portable device category should pop up.

 

In any event, here is the SD card reader driver for your notebook...give it a try and see what happens.

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Most likely the card reader is no good.

 

If it needed a driver, there would be a device listed in the device manager labeled as a Base System Device.

 

There should be a SD Host controller device manager category if the SD card was working, and then when you insert a SD card, a portable device category should pop up.

 

In any event, here is the SD card reader driver for your notebook...give it a try and see what happens.

 

The JMicron Media Card Reader Driver enables the integrated media card slot in supported notebook models that are running a supported operating system.

 

https://ftp.hp.com/pub/softpaq/sp63501-64000/sp63637.exe

HP Recommended

Thanks for the reply and the driver.

 

Yeah, the drive appears to be toast. I installed the driver, but nothing new appeared in Device Manager. The drive must be a zombie because I would have expected the driver installation to fail if the drive was completely dead.

HP Recommended

You're very welcome.

 

Sorry that the driver didn't get the card reader to work when you inserted a SD card.

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