Envy 17 Left Hinge \ Case Separation

[glbell76]

Hi i have the same issue with my laptop, left hinge broken, case seperating and plastic pieces ending up in the cooling fan which causes it to overheat and stop working.

Who is HP is reading this and taking action its a very common fault.

The sign of a good company where customers will show loyalty time and time again is when the company acknowledges there is a problem, fixes it at nil cost and then in future designs overcomes the problem

Car companies do product recalls why not HP with laptops.

I would love HP to show to their loyal customer base that they are customer centric at heart and solve this issue

thanks  Graeme Bell

[rick-s · Accepted solution]

@gbell76

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

[glbell76]

hi someone from HP has got in touch - thanks Jeff Christopher 

i have tried for an hour to reply and it says "you have sent too many provate message please try again later"

if someone can ask jeff to contact me via email or supply his.

I had thought there was an odd character in my reply. Evn justr replying Hi wont work

Very odd.

[roc18]

Purchased my HP 17-x114dx in October 2016 and am having the same issue with the hinge pushing through the plastics when I try to open it.  How can hinges seize up so quickly?  This is not what I expected when I purchased the laptop-I thought HP had a better reputation.  Toshiba laptops have had this problem for years-are we to assume HP has started using sub-par parts ? 

Unfortunately, the laptop is no longer under warranty and now I am forced to look around for parts & someone to replace it.  Hopefully HP can get in contact with me soon, as this laptop is used for my graduate program course work & if I can't open it, I can't get to my work.

HP rep, please reach out to me so I can get this fixed at a reasonable price & quickly.

[Emmeblue]

I also have this issue, I'm concerned it will render my computer inoperable.  The cooling fan is definitely affected, the laptop seems very hot. 

I really enjoyed my compter, but I seemed to be mired with issues lately, the Beats audio stopped working with Windows 10, it was a selling feature since the logo is on the computer and now it doesn't work.  I applied the fix, but it doesn't seem right that the original software to support an audio system that you bough isn't there anymore.

Also the compter is so slow now and the battery life is about 30min max.  Interesting that many other people are having the same issues.  What is a resonable life span for a laptop, it should be longer than 4 years.

[BrandeWood]

Can you please share the solution with the rest of us? 

[mencik]

There is no solution. HP doesn't care.

[rick-s]

@BrandeWood

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information such as serial numbers and case details.

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.