Envy 17t hinge issues

[etex211]

I've got a Envy 17t with the common issue of the hinges being detached from the case.  I've already purchased a new top cover with keyboard once and repaired the issue myself.  The hinges are obviously too stiff for this laptop.  My understanding is that there is some kind of class action lawsuit against HP for this common issue.  HP needs to step up to the plate and take care of the issue.

I am not interested in sending my laptop to some service center and being without it for weeks.  HP should send me another top panel with keyboard and a new set of hinges so I can repair this thing myself permanently.  These parts should be provided free of charge.

[Anand_Andy]

Hi @etex211,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY - 17t-Ae100 CTO. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!