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Top Student
Posts: 6
Member Since: ‎07-28-2013
Message 1 of 32 (9,264 Views)
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Envy 6t-1000 hinge kits defective

So, I just sent back my envy 6t-1000 for the second time today because the left hinge completely broke and I can't even open the laptop. I've had it for a year and 5 days exactly and my warranty expired, so I'm paying all out of pocket for hp to fix it.
Back in about October I went on a trip, came back and my laptop had a cracked screen and after talking with hp they told me that any 6t-1000 model for a certain time span had a "defective" hinge kit since these were new ones to accommodate the ultra book style.
In the end I don't know why I'm really paying for HP to fix the hinge kit that is defective in the first place. Especially for a $171 due to my warranty being overdue by a measly 5 days. Can anyone offer some advice or tips so I can work with hp? I surely don't want this to be "fixed" and magically 6 months down the road end up having to replace the hinge kit a 3rd time.
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Re: Envy 6t-1000 hinge kits defective

I'm afraid I also have the same problem.

I noticed this last week as I used to get a cracking noise when I open or close the ultrabook. However, last night when I was about to close I had a crack on the screen and after close examination there was problem with the hinge. I still havn't approched anyone to fix it. The protection plan has expired and not sure what next. Help or suggestions regarding this will be appreciated. Thanks in advance.

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HP Support Agent
Posts: 9,633
Member Since: ‎10-22-2013
Message 2 of 32 (8,109 Views)

Re: Envy 6t-1000 hinge kits defective

12/02/13 - Jeff reached out to customer

I work for HP
Student
Posts: 1
Member Since: ‎05-07-2014
Message 3 of 32 (1,112 Views)

Re: Envy 6t-1000 hinge kits defective

I'm having the exact same problem.   I am so incredibly frustrated with this issue, as I have not done anything to my laptop.  My warranty is expired, of course, so the customer service is completely terrible for me.  My ethernet port also no longer works, because the hinge on that doesn't seem to want to hold the cord in the port.  The hardware on these things is really terrible, and I'm paying the price for it.  I don't think I'll ever buy an HP laptop again after this awful experience.

HP Support Agent
Posts: 9,633
Member Since: ‎10-22-2013
Message 4 of 32 (1,101 Views)

Re: Envy 6t-1000 hinge kits defective

05/08/14 - Jeff reached out to customer

I work for HP
Tutor
Posts: 6
Member Since: ‎06-08-2014
Message 5 of 32 (1,070 Views)

Re: Envy 6t-1000 hinge kits defective

I'm afraid I also have the same problem.

I noticed this last week as I used to get a cracking noise when I open or close the ultrabook. However, last night when I was about to close I had a crack on the screen and after close examination there was problem with the hinge. I still havn't approched anyone to fix it. The protection plan has expired and not sure what next. Help or suggestions regarding this will be appreciated. Thanks in advance.

Top Student
Posts: 6
Member Since: ‎07-28-2013
Message 6 of 32 (1,064 Views)

Re: Envy 6t-1000 hinge kits defective

Seems to be a recurring issue on this model. I would really like some tech or rep to post on this forum and confirm or give reason as to why this keeps happening. I'm sure you will be contacted shortly by a HP representative as they have great customer service, and they actually fixed my issue.
Tutor
Posts: 6
Member Since: ‎06-08-2014
Message 7 of 32 (1,059 Views)

Re: Envy 6t-1000 hinge kits defective

Lets hope someone will contact me soon to fix this problem.  

HP Support Agent
Posts: 9,633
Member Since: ‎10-22-2013
Message 8 of 32 (1,045 Views)

Re: Envy 6t-1000 hinge kits defective

06/09/14 - Jeff reached out to customer

I work for HP
Top Student
Posts: 6
Member Since: ‎07-28-2013
Message 9 of 32 (1,042 Views)

Re: Envy 6t-1000 hinge kits defective

Seems like you got reached out too, told you great service.
Tutor
Posts: 6
Member Since: ‎06-08-2014
Message 10 of 32 (1,018 Views)

Re: Envy 6t-1000 hinge kits defective

I got an email and have replied with all the details. Please can you tell me how long you think this is going to take to fix the problem? atleast share your timelines. I'm kinda missing carrying my ultrabook to work as I can't close it. I hope this will be sorted asap.

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