07-28-2013 05:55 PM
Back in about October I went on a trip, came back and my laptop had a cracked screen and after talking with hp they told me that any 6t-1000 model for a certain time span had a "defective" hinge kit since these were new ones to accommodate the ultra book style.
In the end I don't know why I'm really paying for HP to fix the hinge kit that is defective in the first place. Especially for a $171 due to my warranty being overdue by a measly 5 days. Can anyone offer some advice or tips so I can work with hp? I surely don't want this to be "fixed" and magically 6 months down the road end up having to replace the hinge kit a 3rd time.
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05-07-2014 12:36 PM
I'm having the exact same problem. I am so incredibly frustrated with this issue, as I have not done anything to my laptop. My warranty is expired, of course, so the customer service is completely terrible for me. My ethernet port also no longer works, because the hinge on that doesn't seem to want to hold the cord in the port. The hardware on these things is really terrible, and I'm paying the price for it. I don't think I'll ever buy an HP laptop again after this awful experience.
06-08-2014 09:58 AM
I'm afraid I also have the same problem.
I noticed this last week as I used to get a cracking noise when I open or close the ultrabook. However, last night when I was about to close I had a crack on the screen and after close examination there was problem with the hinge. I still havn't approched anyone to fix it. The protection plan has expired and not sure what next. Help or suggestions regarding this will be appreciated. Thanks in advance.
06-08-2014 10:35 AM
06-10-2014 07:51 AM
I got an email and have replied with all the details. Please can you tell me how long you think this is going to take to fix the problem? atleast share your timelines. I'm kinda missing carrying my ultrabook to work as I can't close it. I hope this will be sorted asap.