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‎02-20-2020 11:15 PM

HP Recommended
Product: HP ENVY Notebook 13-ab0XX
Operating System: Microsoft Windows 10 (32-bit)

HP ENVY Notebook 13-ab0XX 

Several keys not working so far have identified N, B, right arrow, F1, F10

Have tried all trouble shooting have found so far.

Anyone found a solution?

6 people had the same question
10 REPLIES 10

‎02-21-2020 06:40 AM

HP Recommended

Same problem here. I have Windows 10 64-bit, done latest update + latest BIOS update, I think my problems begin there.

 

My laptop isn't under warranty anymore, strarting from December.

 

No fix found at the moment, sorry.

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‎02-21-2020 11:22 AM

HP Recommended

Out of Warranty here as well. Wierd how it is just random keys.

Thought about keyboard replacement but don't want to go to that trouble if not sure that is issue.

Anyone from HP out there?

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‎02-21-2020 11:48 AM

HP Recommended

@JGrady1

 

Hello, 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

 

 

I work on behalf on HP. ​​​​​​​

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‎02-29-2020 03:00 PM

HP Recommended

@Ozzie-P

 

Can I be contacted too by the team from HP ? I have the same problem, and I'm pretty sure it happened just after an update (I have Pavilion notebook 15'')

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‎03-02-2020 01:48 PM

HP Recommended

@zepp-fr

 

Welcome to the HP Support Community.

 

Let's try the steps from here: https://support.hp.com/in-en/document/c03738933

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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‎03-02-2020 02:18 PM - edited ‎03-02-2020 02:20 PM

HP Recommended

@Betty0610

 

First, I must thank you for taking my problem into account.

 

But I'm afraid I can't complete the second step of the test, as my F10 key is one of the keys that are "dead".

 

Maybe now is time to create my own thread, in order to report all I have noticed about my keyboard failing ? Let me know !

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‎03-03-2020 01:14 PM

HP Recommended

@Betty0610 ?!?

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‎03-03-2020 01:29 PM

HP Recommended

Were you able to try the other steps?


I am an HP Employee

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‎03-03-2020 01:42 PM

HP Recommended

Yes, I have several keys not working ( t, y, 9, F10, Ver Num, etc) what to do next ?

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