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‎04-27-2020 04:55 PM

HP Recommended
Product: Envy 13aq0101ng
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

I bought my HP Envy 13 aq0101 approximately 6 months ago and I am having trouble on the left hinge of the cover. It pushes the metal board when I open the lid. I have never dropped it or did hard on it. I heard about this problem a lot on the internet. Is it repairable?

 

Thanks

1 person had the same question
1 REPLY 1

‎04-28-2020 02:18 PM

HP Recommended

@aslanyi I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee


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