Envy X360 keyboard only works in tablet mode

[JSRFO]

My Envy X360 has a rather odd issue.

The keyboard and touch pad do not work in normal laptop mode.

If I fold the Envy to tablet mode, I found that the keyboard functions. Not that it's useful, because it's upside down, but the keys work in tablet mode.

The touch pad, does not in either mode.

Anyone else experiencing this, or know of a fix?

[Sneha_01]

Hi @JSRFO,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The issue you're experiencing with your HP Envy X360 where the keyboard and touchpad do not work in normal laptop mode but the keyboard functions in tablet mode could be due to several reasons. Here are some troubleshooting steps you can take to identify and possibly resolve the problem:

1. Check for Software Updates

Ensure that your operating system, drivers, and BIOS/UEFI are up to date. HP often releases updates that can fix hardware compatibility issues.

• Windows Update: Go to Settings > Update & Security > Windows Update and check for updates.
• HP Support Assistant: Use the HP Support Assistant software to check for any pending updates for your device.

2. Keyboard and Touchpad Drivers

Reinstall the keyboard and touchpad drivers to ensure they are not corrupted.

• Device Manager:
  1. Right-click on the Start button and select Device Manager.
  2. Expand the "Keyboards" section.
  3. Right-click on your keyboard device and select "Uninstall device". Do the same for the "Mice and other pointing devices" section for the touchpad.
  4. Restart your computer, and Windows should reinstall the drivers automatically.

3. BIOS/UEFI Settings

Sometimes, specific settings in the BIOS/UEFI can affect hardware functionality.

• Accessing BIOS/UEFI:
  1. Restart your computer.
  2. Press the BIOS key (usually F2, F10, ESC, or DEL) during startup.
  3. Navigate to the settings related to keyboard and touchpad and ensure they are enabled.
  4. Save and exit the BIOS/UEFI.

4. Hardware Issues

There might be a hardware issue, particularly with the hinge or the sensors that detect whether the laptop is in tablet mode or laptop mode.

• Sensor Check:
  1. Try gently moving the hinge and see if the keyboard and touchpad respond intermittently. If they do, it might indicate a loose or damaged sensor or connection.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[JSRFO]

Rachel, I tried all those solutions, without success.

What I see happening is that the keyboard is non-functional in laptop mode, say the screen is 90 degrees to the base. In this position, no keyboard and no touch pad.

When in this position, if I tilt the hole laptop about 30 degrees toward me, the keyboard and touch pad function. Additionally, if folded in tablet mode, I can lay the laptop flat on the table, and the keyboard is still active, with the keyboard keys on the table.

It appears that the keyboard or base of the laptop is not sensing something properly. Depending on how I orient the laptop, the keyboard and touch pad are either functional or not, but when used as a normal laptop, the keyboard and touch pad are not working. Rotating or changing the angle of the keyboard, the keyboard goes from functioning to not.

It appears that some sensor is malfunctioning, and thinking the laptop is in tablet mode when it's not. It's backward. The keyboard works in tablet mode, but not in normal mode.

Tilting the laptop makes me think it's some auto rotation sensor that either is bad or needs adjusted.

Can you tell me where this sensor would be on a Ryzen 5 Envy X360?

[Sneha_01]

Hi @JSRFO 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support