Envy X360 screen popped out!

[Majed24]

Hello,

My envy x360 screen popped out while opening my laptop! I just bought it back in July!!

[asmita6658]

Hi @Majed24

Welcome to the HP Support Community. 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer.

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[Majed24]

Hello,

Thank you for tour reply. I could see that this is happening to MANY of the envy users and seemingly it's a design issue.

[Majed24]

The below is the reply I read in all cases! Why am I not being contacted?!!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here .
Thank you for visiting the HP Support Community.

I work on behalf of HP

[asmita6658]

You are welcome @Majed24

Reach out to your regional HP, they should be able to help you with the repair process. 

Thanks!

[asmita6658]

@Majed24

Your PC is still in-warranty, request you to reach out to the regional HP team directly through this link - http://www.hp.com/contacthp/

Thanks!

[Majed24]

Hello,

I came today from the service centre of HP here in Egypt. The service centre is MAS Egypt. They are stating that the laptop would not be fixed neither within the warranty terms or beyond it as this laptop has a US serial number. Though I bought it through Amazon UAE. I persuaded them to check with HP as they also said that they would not even fix it if I paid for the repair cost. This is clearly a design fault and I could find it happening to MANY users worldwide. I want my laptop fixed, I have been using it for just 3 months! I don't know why it matters if the laptop has a US serial number or not. No matter where HP product is, HP should care for it and its user.

I expect HP to live up to their values and show their quality in resolving my issue. Please escalate if needed!

[Riddle_Decipher]

@Majed24 I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.