Envy battery does not charge when turned on

[dario2510]

Dear all.

SInce few days i have a proble with my laptop ENVY - 13-ba0009nl.

When it is turned off, I can normally charge the battery, but when I press the power button, the battery led status turns white from red for few seconds and then turns off. As a matter of fact, when the OS is running, the battery is not charging anymore and the adapter seems not even connected.

How can I solve this problem?

Thank you very much.

[praveenbv]

HI@dario2510, Welcome to the HP Support Community!

I understand that you have an HP ENVY Notebook 13-ba0009nl. and the battery not charging.

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

NOTE: You may skip any steps that have been performed by you already.

• Power off the laptop.
• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop.

Now let us uninstall the battery drivers and reinstall them. The following steps will help:

• Open the device manager. 
• Expand "Batteries". Right click on the ACPI battery drivers and select uninstall. If there are multiple entries of the ACPI battery drivers then uninstall them all.
• Close the device manager.Restart the laptop.
• The Windows operating system will reinstall the battery drivers while restarting. 

It is a good idea to download and run a BIOS update for your laptop via this link. The charger must be connected until the BIOS update is complete to avoid any power interruptions due to battery draining out. 

Post a successful BIOS update,  you may check if the battery charges fully. If not then please perform the steps as described in detail in this HP document. These steps help in testing and calibrating the battery. 

NOTE: Please skip the steps mention

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[dario2510]

Hello.

Thank you for your reply.

I already tried your solutions, which i found looking to other similar topics, but they didn't work.

I already updated my bios to F2.1 version.

What can i do more?

Thank you.

[praveenbv]

Hi@dario2510,

`We have done the basic troubleshooting as per the document and the notebook needs to be checked taking remote access so that get to know it's a hardware or software issue.

I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.