Envy faulty hinge

[Ski6]

HP ENVY faulty hinge 

I have seen a lot of other issues online with these HP laptops being broken at the hinge. I don't know where to get help to get this fixed but there have never been issues with the laptop until now. This randomly happened the  yesterday when I opened my laptop up and the screw broke and now the laptop will not shut properly and it has caused the screen to crack. I have had this laptop for more than 2 years now and I believe the warranty has expired. I have not had any misuse to this laptop and has been in perfect condition until now. How can I get this fixed with no cost because this is just pretty upsetting? I absolutely need this laptop and cannot afford to buy a new one at this moment and would prefer not to anyways since this laptop was already perfect before this issue.

[Sneha_01]

Hi @Ski6 ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out 

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support