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‎02-26-2021 08:08 PM

HP Recommended
Product: Envy Model13-aq0077nr
Operating System: Microsoft Windows 10 (64-bit)

image.jpg

One day upon opening my laptop I heard a pop and i realized my laptop had split open from the bottom left cover. It gradually splits further unless i’m holding it shut and I have never dropped it nor mishandled it, it’s barely a year old. My warranty is expired but I’ve heard this is not uncommon for the Envy laptops to do this even with proper handling. What can I do to get this fixed? I’m a college student and I can’t afford a new laptop!!

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-28-2021 09:08 AM

HP Recommended

@nat0921

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

View solution in original post

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1 REPLY 1

‎02-28-2021 09:08 AM

HP Recommended

@nat0921

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

The_Fossette
I am an HP Employee

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