Envy notebook do not charge while power is on. It only charge when PC is turned off.

[joaomhgoulart]

I'm really upset because it's very inconvenient to do not be able to work more than one battery cicle time. When my battery is low , I have to turn my pc off and wait for it to charge, there is moments it is horrible not to be able to use it plugged in and charging. I would be very grateful for any tips to resolve this issue. I'm a person that despend a lot of money in the HP Envy Laptop 16 I bought. I'm also a person that take really good care of the item, I do, before anything, all updates. I feel shame for buying a HP product, If I do not resolve this, I promise myself never buy HP products again and I will encourage all person I influence to also do not buy.  

[Max3Aj]

@joaomhgoulart, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand how frustrating it must be to have a premium device like the HP ENVY 16-h1000 not charge while it's powered on. Let's walk through some steps to help resolve this issue.

Perform a Hard Reset

This can clear temporary hardware issues:

• Turn off the laptop.
• Disconnect the power adapter and all peripherals.
• Press and hold the power button for 15 seconds.
• Reconnect the power adapter and turn the laptop back on.

Run HP Battery Check

Use HP Support Assistant to test your battery and charging system:

• Download or open HP Support Assistant: HP Support Assistant | HP® Support
• Go to Battery Check under the "Battery" section.
• Follow the prompts to test battery health and charging behavior.

Check the AC Adapter and Charging Port

• Ensure you're using the original HP charger that came with your laptop.
• Inspect the charging port for dust or damage.
• Try a different compatible HP charger if available.

Update BIOS and Drivers

Outdated firmware can cause power management issues:

• Visit the Official HP® Support
• Download and install the latest BIOS, chipset, and power management drivers.

Battery Calibration (Optional)

If the battery is misreporting charge levels:

• Fully charge the battery to 100%.
• Let it discharge completely until the laptop shuts down.
• Recharge it to 100% without interruption.
  HP Notebook PCs - Testing and calibrating the battery (Windows) | HP® Support

 You may refer to this link - HP Battery Check: Fix laptop battery not charging | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support