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‎12-09-2016 07:04 PM

HP Recommended
Product: HP ENVY m7 Notebook
Operating System: Microsoft Windows 10 (64-bit)

I cannot read or write DVD-RAM disc.  Is there another driver I need? DVD-RW disc work fine.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-09-2016 07:41 PM

HP Recommended

Hi,

 

Please try the following fix:

 

    http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

 

otherwise you may need available firmware.

 

(a) Look at Device Manager to see its model,

(b) Use its model to search for firmware.

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

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3 REPLIES 3

‎12-09-2016 07:24 PM

HP Recommended

Hi,

 

Please use VSO Inspector to check

 

    https://www.raymond.cc/blog/download/did/1277/

 

It will show you the ODD on your computer supports DVD RAM or not. For example the following one does support DVD-RAM but not HD DVD-RAM

 

          VSO Inspector

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎12-09-2016 07:36 PM

HP Recommended

 

 

 

Thanks for the tip. I had checked it with VSO and it should read and write DVD-RAM.

Was this reply helpful? Yes No

‎12-09-2016 07:41 PM

HP Recommended

Hi,

 

Please try the following fix:

 

    http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

 

otherwise you may need available firmware.

 

(a) Look at Device Manager to see its model,

(b) Use its model to search for firmware.

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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