• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended

For Windows 10 Pro or Windows 10 Home with gpedit install.

 

Workaround to keep Windows Update active is to use group policy settings to block automatic driver update by specfic hardware device ID.

 

Read https://www.maketecheasier.com/block-driver-updates-specific-devices-windows10/

 

Microsoft's technical information on group policy to block driver installation

https://docs.microsoft.com/en-us/previous-versions/dotnet/articles/bb530324(v=msdn.10)#grouppolicyde...

 

Specs: HP Envy x360 15z bq-100-CTO with Ryzen 5 2500U, 16GB RAM, 512 GB NVMe M2 SSD, 1TB 7200 RPM HDD.
HP Recommended

I know this is an old post, but hopefully you (or someone) may be able to help me.

I followed your above steps, and everything seems fine (for now....), however i'm stuck on your very last step:

 

       "After it starts back up, type in "AMD Radeon Settings" again in your windows search bar and press enter. Click "System", and verify the new 18.12.2 version is now installed...."

 

When I attempt to search "AMD Radeon Settings", nothing comes up.

If i search just "AMD", I get:

"Best match:

Run AMD Problem Report Wizard"

or

"Apps

Uninstall AMD Problem Report Wizard".

 

If I search "Radeon", I get:

"Best Match

radeon-software-adrenalin-2019-19.1.1-win10-64bit-jan20.exe"

 

(Note: At the time I am doing this, "Adrenalin 2019 Edition 18.12.2" is/was not available, only "Adrenalin 2019 Edition 19.1.1", along with another "Adrenalin 2019 Edition 19.1.12 (beta)", so i went with the former.

 

Where do I go from here? Any help at all would be greatly appreciated.

 

[Ps: I'm also unable to change the brightness of my screen since changing/updating the driver].

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.