-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Envy x360 Does Not Support Sleep or Low Power Idle

Create an account on the HP Community to personalize your profile and ask a question
09-17-2020 02:28 PM
The HP Envy does not support any Windows 10 sleep states. This means that you have to shut down Windows before placing it in your laptop bag, or it will heat up like a baked potato fresh out of the oven in the bag. Can HP please create a firmware update for this device that supports the S3, S2, or S1 state, along with a firmware control for the lid switch? This is a most unfortunate oversight in design. It does support Hibernate, but Hibernate is a useless state that is slower than just shutting down, and it causes all kinds of NTFS file damage over time. I checked the BIOS, there is nothing in the BIOS regarding sleep states, or any power functions at all. Please help!
09-20-2020 12:38 PM
@CheeseSandwich Welcome to HP Community!
Please provide the correct product number.
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
http://support.hp.com/us-en/document/c03754824
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
10-30-2020 05:19 PM
Envy 13 Laptop (not x360) appears to have same issue - energy report shows s1 s2 s3 not supported. The laptop just gets hot and chews battery in sleep mode. I'm shocked a new mid-level machine can't sleep. Might have to return this machine and switch to back to lenovo if there is not a quick fix.