Envy x360 Left Hinge Issue

[missy0216]

Yet another left hinge on an Envy x360 that is broken.  Did anyone ever have any luck getting HP to at least provide the parts to repair the problem?  I've taken the laptop apart and see the plastic screw housing that connects to the hinge that is broken.  Tried an epoxy but it wasn't strong enough (as I suspected).  This laptop has better specs than anything else I can afford right now (even though it is 5 years old).  If I knew what components to purchase (or if HP would provide them), I could repair it.

[Huffer]

HP very likely does not have the parts in stock. You need hinges and you may need a base assembly and perhaps the back screen housing. Have you figured out yet exactly what you need? We can help you locate whatever that may be, but are not HP Support and cannot send them to you free. 

[Dilip_18]

Hi@missy0216,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing Hinge issues with the HP Envy x360 Notebook. It is a hardware issue on the PC. 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty products as well. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[missy0216]

Thanks for the reply.

I know I need a 856799-001 LCD cover (small plastic area the hinge screws into is broken). 

Didn't realize the hinge itself is damaged. Maybe not moving correctly and causing the strain that damaged the lid? I don't know the part numbers for that. But I can open it up and figure it out if you don't have that information.

Bottom portion of laptop appears fine. 

[Dilip_18]

Hi@missy0216,

Thank you for responding, I appreciate your time and effort.

You can check in HP Parts Store from this link https://partsurfer.hp.com/search.aspx. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!