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‎05-03-2023 04:50 AM

HP Recommended

Hi,

my laptop broke and I need to contact the Care Pack service to have it repaired (it's the well-known broken hinge problem, e.g. Solved: HP Envy x360 Right Hinge Broken - HP Support Community - 8360940).
Laptop bought in Italy, I work in the UK at the moment. It's still under Care Pack warranty, 3 months left.
Please, provide me a way to get in touch with them and start the repair process as soon as possible to get me back to work!

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-03-2023 11:01 PM

HP Recommended

Hi @Martalar,

 

Welcome to the HP support community.

 

Please help us with the laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support

Raj_05
HP Support Community Moderator

View solution in original post

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1 REPLY 1

‎05-03-2023 11:01 PM

HP Recommended

Hi @Martalar,

 

Welcome to the HP support community.

 

Please help us with the laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
Was this reply helpful? Yes No
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