Envy x360 some windows keep popping up w/o touching any key or touchpad

[nskim]

In October of 2021 I bought this product and in only 2 months a window (that is supposed to pop up when the "Window symbol" key is pressed or tap the touchpad w/ three fingers) began to pop out although I don't touch any key. I tried up re-install the OS (WIndows 10) multiple times along w/ proper BIOS firmware and driver updates. I also lowered the sensitivity of the touchpad, even disabled the touchpad feature that pops up the window when I tap the pad w/ three fingers -- I did my homework related to this problem and did everything I could do based on the previous postings. I saw a recent posting for the same problem and the HP support person left a message that he/she would contact to the posting person privately for this problem. I think this is a common problem and I suspect a serious, wide-spread problem is going on w/ this product line. Please let me know how to fix this...

[ub6424]

Sorry to hear that you are having problems ... 

To help you I need to know the product number (p/n) of your notebook !

You will find this information on the back of your notebook printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

[nskim]

Hello -- System SKU is 169W5AV.

[ub6424]

(1) Update BIOS ( I don't know what version your are using )

HP Notebook System BIOS Update (Intel Processors)

F.31 Rev.A

23.3 MB

Apr 15, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(2) Install/Update

Intel Chipset Installation Utility and Driver

10.1.18460.8229 Rev.A

1.1 MB

Jul 13, 2020

Download

Intel Dynamic Tuning Driver

8.7.10401.16510 Rev.A

7.8 MB

Jan 25, 2021

Download

Intel Management Engine Interface (MEI) Driver

2035.15.0.1807 Rev.A

17.4 MB

Jan 25, 2021

Download

Intel Rapid Start Technology Driver

18.6.2.1023 Rev.A

22.7 MB

Oct 25, 2021

Download

Intel Serial IO Driver

30.100.2031.2 Rev.A

1.2 MB

Jan 25, 2021

Download

NVIDIA High-Definition Driver

27.21.14.5241 Rev.A

722.7 MB

Jul 13, 2020

Download

(3) Reboot

(4) Install/Update

ELAN Fingerprint Sensor Driver

3.2.12011.10033 Rev.A

5.1 MB

Jul 13, 2020

Download

Intel Gaussian and Neural Accelerator Driver

2.0.0.1097 Rev.A

1.0 MB

Jan 25, 2021

Download

Intel Human Interface Device (HID) Event Filter Driver

2.2.1.383 Rev.A

1.0 MB

Jan 25, 2021

Download

Intel Integrated Sensor Solution Driver

3.1.0.4446 Rev.A

1.1 MB

Jan 25, 2021

Download

Realtek Card Reader Driver

10.0.19041.21339 Rev.A

3.1 MB

Jul 13, 2020

Download

! At the end !

Synaptics Precision Touchpad Filter Driver

19.5.35.57 Rev.A

15.3 MB

Jul 13, 2020

Download

(5) Reboot and test again ...

[nskim]

I confirmed that BIOS is up to date but most of the drivers you suggested including

Intel Chipset Installation Utility and Driver 

Intel Human Interface Device (HID) Event Filter Drive

Intel Integrated Sensor Solution Driver

Realtek Card Reader Driver

Synaptics Precision Touchpad Filter Driver

don't get installed -- I got "not supported by this version of OS"

As I said, I already updated all the driver update through HP Assistant as I said in the original posting. Since it's still under warranty, I wonder whether you can replace the laptop.

[ub6424]

All drivers are for Windows 10, which I have written to you.

You wrote:

> I tried up re-install the OS (WIndows 10)

If in the meantime you have upgraded to Windows 11 and have not written it, I can not know?

[nskim]

It's WIndows 10 Enterprise (21H2)

[ub6424]

Recommendation and solution

If the problem could not be solved in this way, please contact HP support:

https://support.hp.com/

Include a detailed description of what you have done so far. If your notebook is registered at HP you can submit a service request. Otherwise you need to provide an invoice as proof of purchase, the product number (p/n) and the serial number (s/n).

Good luck