Erroneous Warranty Expiration Date

[Piddle70]

Purchased laptop in June 2020, online from Sam's Club, with 2yr Warranty Care Pack with Accidental Damage Protection. I received notice from HP of warranty EXPIRATION on 07/14/2020. I filed a Warranty Dispute (Customer Support Case [Personal Information Removed]) on 07/10/2020 and the only reply I have gotten from HP is the email that they received the case. I have spent, to no avail,  a frustrating amount of time online trying to find a way to follow up on this issue.

[Dragon-Fur]

@Piddle70 

It takes longer to fix than you are ready to wait.

No one wants to wait.

Being first would be better than waiting in a long line.

I have asked the moderators to take a look at your inquiry and to remove the private case number from your message.

It will be OK.

The results of the online check do not impact the actual warranty.

The issue can (and will) be sorted.

Request for an Assist

• I will submit a request that someone take a look.

Worth Noting

• Our Community is not HP Technical Support.
• Our request for assistance on your behalf does not influence the outcome:  Our request is not a magic back door into HP Support.
• The time frame (how long it takes) for a response is not controlled by the Community.
• If / When there is a response, a Community moderator / agent will (should) post back on this thread before using other methods to contact you. 

Note to those reading:

• Do not contact random numbers posted in a public or private message by “new members”.  Vermin are looking for victims – don’t be next.

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Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

[asmita6658]

Hi @Piddle70

Welcome to the HP Support Community. 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Piddle70]

Dragon-Fur: Thanks so much for your help and the useful information.

[Dragon-Fur]

@Piddle70 

You are welcome.

Stay Safe.

Thank you for participating in our HP Community .

We are a world community of volunteers dedicated to supporting HP technology.