Error 3F1 & 3F0

[mangosonduty]

Hello,

I was using my notebook today, and it suddenly froze. I waited 10 minutes and nothing happened, so I decided to shut it down with the power button. But when I powered it up again, I got the error "Hard Disk (3F1)" and later "Boot Device Not Found (3F0)".

Is there a way to solve this?

[visruth]

Hi,


Test your hard drive extensively by tapping F2 key as soon as you powered on laptop.
http://support.hp.com/in-en/document/c03467259


Regards

Visruth

[mangosonduty]

Hello Dean,

I did what you suggested and after 30 seconds it came up with "SMART Check : NOT INSTALLED" & "Long DST : NOT INSTALLED".

[visruth]

Hi,


Can you do a hard reset: http://support.hp.com/in-en/document/c01684768

Then reload BIOS to default settings: http://support.hp.com/in-en/document/c00034791

Then restart system and check.


What is the exact model name, product number of your laptop?
http://support.hp.com/in-en/document/c00033108


Regards

Visruth

[mangosonduty]

Hello Dean,

I did all of what you suggested. But this time instead of "Not Available", the results said "Not Installed" in both SMART Check and Long DST.

The model name its HP Pavilion 15 Notebook PC (15-p002Ia) and P/N its F4J00LA#ABM

Thank you for the assistance.

[visruth · Accepted solution]

Hi,


In most cases it means hard drive has failed.

Last thing to do is to reseat hard drive and check the error persists. But looks like it needs major disassembly to reach the hard drive bay.

Page 105, 106 in Manual: http://h10032.www1.hp.com/ctg/Manual/c04402649


Specs: http://support.hp.com/us-en/product/HP-Pavilion-15-Notebook-PC-series/6936226/model/7261489/document...


I'll suggest get a new hard drive of similar form factor. 2.5 inch 7mm/9.5mm thick SATA HDD or SSD. After replacement, use Recovery USB/discs to factory reset OS.

If you're within warranty, HP would replace it for free.

Contact HP:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html


Else if you're not within warranty & you've not created recovery USB after first setup of this laptop, you can do a clean install of Windows 8.1 64 bit using Option 1 in this tutorial:
https://www.eightforums.com/tutorials/18309-windows-8-windows-8-1-iso-download-create.html


Regards

Visruth