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‎10-07-2023 12:20 PM

HP Recommended

I keep getting an error message. HP Hotkey Support -- HP Software Framework is not installed or not running.    Please download and install HP Software Framework from the link --  ftp://ftp.hp.com/caps-softpaq/cmit/softpaq/CASLSetup.exe   You will need to restart the system after installation. 

 

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1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2023 12:39 PM

HP Recommended

Hi:

 

See if the info at the link below is of help to you...

 

Update HP Hotkey UWP Service - HP Support Community - 8356241

 

You can download the HP software framework program at the link below:

 

https://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe 

View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎10-07-2023 12:29 PM

HP Recommended

When you do not identify your desktop or laptop PC, you tie our hands behind our backs. Help us to help you.


When logged into Windows, hold down the Windows key and tap the R key once.
That will open the Windows run dialogue

Type in msinfo32 and press enter.


The ninth line is the SKU and the HP product number. Kindly post it in your next reply in your thread.

The System SKU/Product ID will enable us to determine the hardware configuration of your notebook.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎10-07-2023 12:33 PM

HP Recommended

Sorry about that. Y4E78AV

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‎10-07-2023 12:39 PM

HP Recommended

Hi:

 

See if the info at the link below is of help to you...

 

Update HP Hotkey UWP Service - HP Support Community - 8356241

 

You can download the HP software framework program at the link below:

 

https://ftp.hp.com/pub/caps-softpaq/cmit/softpaq/CASLSetup.exe 

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-07-2023 12:44 PM

HP Recommended

This worked!! I appreciate you.

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‎10-07-2023 01:58 PM

HP Recommended

You're very welcome.

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