-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Esc key not working on Laptop

Create an account on the HP Community to personalize your profile and ask a question
11-05-2017 08:57 PM
The Esc key does work on my laptop. I have Windows 10. The same works if I use an external keyboard. All other keys are working fine.
thanks
Zarir
Solved! Go to Solution.
Accepted Solutions
11-07-2017 12:28 PM
Hello, @Zarirhb – Hope you are well 🙂
Thanks for reaching out! I’d like to help!
I see that you are having issues with the notebook keyboard where the "Esc" is not working properly.
First off, check http://hp.care/2eAwv2U and try following the steps listed under "Stuck notebook key" to try and fix the issue. Make sure to clean the keys to try and fix the issue.
If the issue still persists, I need to know whether the key works in the command prompt or not. Press Windows logo key + R to get the run window. Type cmd and press ok to get the command prompt window. Type t and see if that gives you any results.
Please let me know if this resolves the issue, or if you require further assistance.
Thank you and have a great day!
Cheers 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
11-07-2017 12:28 PM
Hello, @Zarirhb – Hope you are well 🙂
Thanks for reaching out! I’d like to help!
I see that you are having issues with the notebook keyboard where the "Esc" is not working properly.
First off, check http://hp.care/2eAwv2U and try following the steps listed under "Stuck notebook key" to try and fix the issue. Make sure to clean the keys to try and fix the issue.
If the issue still persists, I need to know whether the key works in the command prompt or not. Press Windows logo key + R to get the run window. Type cmd and press ok to get the command prompt window. Type t and see if that gives you any results.
Please let me know if this resolves the issue, or if you require further assistance.
Thank you and have a great day!
Cheers 🙂
Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!
DVortex
I am not an HP Employee
11-08-2017 01:06 PM
Hello, @Zarirhb
Thanks for the update & Glad to know that you were able to fix the issue!
I wouldn't worry about the "Esc" key sensitivity. Use it for a couple of days or if needed, remove the key and then reinsert the same to reduce the sensitivity.
Visit us again if you have any concerns!
Thank you again and may you have a wonderful day and even better tomorrow 🙂
DVortex
I am not an HP Employee