I had noticed a few weeks ago that my laptop is discharging much faster than it used to be. A few days earlier it turned off suddenly and I got an HP battery alert message. I ran a battery check from bios which said the battery needs to be replaced. I contacted HP support. I was told batteries are not converted under a 2-year extended care pack and a quotation will be sent if I want to replace batteries.
Now I tried to check if batteries are covered in the extended care pack or not.
3. After log-in to HP sites, under warranty information of my notebook, it says something 'N-CSR Battery replacement' in the deliverable section.
I called HP customer care to ask if they can provide me a link to some webpage or pdf where it says batteries are not converted in care-pack. They denied that and said that I can find it myself by googling and hung the phone call immediately
my questions are:
1. are Batteries really not covered in the extended care pack?
2. if yes, can someone provide some link where it says so. And then what about the above links where it says "non-removable batteries are covered in warranty" what does that mean?
I'm not challenging their decision. I just want someone from HP to confirm that indeed Batteries are not covered in the care-pack warranty. There must somewhere on HP websites where it says that is the case. I've already seen two places which say non-removable batteries are covered under any care-pack for up to 3 years. I need clarification on that.
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