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Solved!

Extended warranty “care package”

HP Recommended
Envy 17
Microsoft Windows 10 (64-bit)

I bought a 2 year extended warranty as my laptop mfg warranty was reaching the last month.  Now after Hp sold me and took $200 of my hard earned money for a 2 year extended warranty I’m being told that the extended warranty started when I bought my laptop a year before!  What kind of crazy chinese math is Hp using to cover a year that has past and that was covered ALREADY by the mfg warranty?  This sound like some highway robbery in my old age.  If this is the way Hp runs its extended warranty I would respectfully request my money be reimbursed fully since I haven’t used the extended warranty and probably never will.  I will then probably save my money to buy an Apple laptop which in my experience don’t fail like Hp or Dell laptops and wouldn’t be charged for a 2 year extended warranty which would be retro active to the year that had pasted.  **bleep**!

 

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HP Support Agent
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HP Recommended

@Ed564 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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