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‎05-08-2019 11:36 PM

HP Recommended
Product: HP ENVY 4DD13EA#ABU
Operating System: Microsoft Windows 10 (64-bit)

I have just purchased a new ENVY laptop but I cannot enable facial recognition in the sign in options as per all my previous ENVY laptops. The IR Camara is working but there is no option to enable facial recognition.

 

Sign In Options.jpg 

1 REPLY 1

‎05-09-2019 05:10 PM

HP Recommended

@Ryan_CT

Welcome to the HP Community

 

Let's perform a power reset on the notebook using the below document.

 

Click here: https://support.hp.com/ph-en/document/c01684768

 

Then follow the below HP document for HP PCs - Troubleshooting Windows Hello Face Recognition.

 

Refer to this link: https://support.hp.com/in-en/document/c05873680

 

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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