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‎05-28-2019 06:39 AM

HP Recommended
Product: HP Pavilion g7
Operating System: Microsoft Windows 7 (64-bit)

My laptop failed to startup and now I have a Short DST failure code Where can I find what it means (24 digit) Thanks

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‎05-28-2019 01:17 PM - edited ‎05-28-2019 01:18 PM

HP Recommended

That is your call but is certainly one way to approach it. You might try a new hard drive in it just to see if that fixes the issues. I think its worth a $50 investment to maybe avoid buying a new laptop if that one still meets your needs. But I also think there is a chance you have something worse than a bad hard drive going on. And the report that you had heating issues kind of backs that up. 

View solution in original post

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13 REPLIES 13

‎05-28-2019 06:52 AM

HP Recommended

We have access to a translator if you post the error Code. But it will provide far less information than you hope for. Likely it will just confirm the hard drive has failed and yes it needs replacement. Odds are strong that most data can be recovered with a usb to SATA adapter but its a case by case thing depending on exactly how the old drive failed. 

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‎05-28-2019 07:01 AM

HP Recommended

My code is PGC6SJ-6969LL-MFPX1G-6OTJ03 And Product ID B5Z48UA#ABA

What is my next step - I couldn't find a place to look up codes Thanks!

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‎05-28-2019 08:35 AM - edited ‎05-28-2019 08:36 AM

HP Recommended

This is the error code translation:

 

Checksum

FAILED

 

This is more ominous than just a dead hard drive as it may indicate a problem with the motherboard. What exactly happens when you try to boot up the computer?

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‎05-28-2019 10:19 AM

HP Recommended

When I try to go to Windows safe mode my cursor will not go up - When I just try to start windows in regular mode I get the logo and that nothing after a little while  --  A blank screen

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‎05-28-2019 11:28 AM

HP Recommended

More accurately the arrows on my keyboard will not let me go ou to Safe Mode - Not sure if that (Safe Mode) would help anyway

 

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‎05-28-2019 11:48 AM

HP Recommended

Right now I'm doing Startup Repair - We will see what happens with that (But if it's a Drive Problem not sure this well help) Again I got a Short DST Failre

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‎05-28-2019 12:30 PM

HP Recommended

I was able to solve scrolling problem (used num lock key) When I try Windows in safe mode it stops at "System32/drivers/AMDKMPFD.sys - Could that be bad or missing? How would I replace it?

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‎05-28-2019 12:35 PM

HP Recommended

That is a video driver problem. In order to fix that if you cannot boot into safe mode to uninstall the video driver you would have to reload Windows. But I am definitely concerned about the Checksum error. That is somethign you might get with a bad BIOS chip or some other pretty major motherboard problem. Even if it is just your hard drive, that would explain the inability to load the video driver if its stored in a bad sector on the hard drive. Your laptop is in a state where simple tweaks and adjustments are not going to be helpful. 

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‎05-28-2019 12:48 PM

HP Recommended

Think I should grab what I can from the drive by linking is to another PC via a USB box - And then mayeb discard this system?

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