• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve for 5 Long and 3 Short Blinks on your HP Laptop Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎05-28-2019 12:50 PM

HP Recommended

I have had some overheating issues with this laptop - Replaced the fan once - Heat is NOT GOOD for a system

Was this reply helpful? Yes No

‎05-28-2019 12:52 PM

HP Recommended

How would I replace Windows - Should it have come with the PC (from Staples)

 

Was this reply helpful? Yes No

‎05-28-2019 01:14 PM

HP Recommended

I found my recovery disks - Think that is worth trying?

 

Was this reply helpful? Yes No

‎05-28-2019 01:17 PM - edited ‎05-28-2019 01:18 PM

HP Recommended

That is your call but is certainly one way to approach it. You might try a new hard drive in it just to see if that fixes the issues. I think its worth a $50 investment to maybe avoid buying a new laptop if that one still meets your needs. But I also think there is a chance you have something worse than a bad hard drive going on. And the report that you had heating issues kind of backs that up. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.