• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎02-24-2021 07:17 AM

HP Recommended
Product: Envy

I have an ho envy.  It stopped starting up.  It won’t let me recover to an older date or restore to manufacture settings.  Since then I get a windows boot message advising. Windows failed to start.  I don’t have a disk drive or disk to reset. Used the support assistant to run a hard drive test which passed.  The memory test failed. Can anyone help please. 

Tags (1)
3 REPLIES 3

‎02-24-2021 07:56 AM

HP Recommended

You need to replace one or both RAM modules. We need the full and correct model number to give specific instructions. 

 

How to find:

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

Was this reply helpful? Yes No

‎02-24-2021 08:00 AM

HP Recommended

Thanks for coming back to me. The model is 6-1006sa 

Was this reply helpful? Yes No

‎02-24-2021 08:16 AM - edited ‎02-24-2021 08:18 AM

HP Recommended

Here is the Service Manual:

 

Manual 

 

How to starts on p. 46 for memory. It's DDR3-1600 SO-DIMM 1.5 volt. Max is a pair of 8 gig modules for 16 gigs total. 

 

RAM circled in redRAM circled in red

 

QUMOX 16GB(2x 8GB) DDR3 1600MHz PC3-12800 (204 PIN) SO-DIMM MEMORY: Amazon.co.uk: Computers & Access...

 

Post back with any more questions and please accept as solution if this is the info you needed. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.