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Kezzag1
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Failed start up. Hard disk test passed. Memory test failure. Can't start up laptop.

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Envy

I have an ho envy.  It stopped starting up.  It won’t let me recover to an older date or restore to manufacture settings.  Since then I get a windows boot message advising. Windows failed to start.  I don’t have a disk drive or disk to reset. Used the support assistant to run a hard drive test which passed.  The memory test failed. Can anyone help please. 

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Huffer
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You need to replace one or both RAM modules. We need the full and correct model number to give specific instructions. 

 

How to find:

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support


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Kezzag1
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Thanks for coming back to me. The model is 6-1006sa 

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Huffer
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Here is the Service Manual:

 

Manual 

 

How to starts on p. 46 for memory. It's DDR3-1600 SO-DIMM 1.5 volt. Max is a pair of 8 gig modules for 16 gigs total. 

 

RAM circled in redRAM circled in red

 

QUMOX 16GB(2x 8GB) DDR3 1600MHz PC3-12800 (204 PIN) SO-DIMM MEMORY: Amazon.co.uk: Computers & Access...

 

Post back with any more questions and please accept as solution if this is the info you needed. 


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