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‎11-12-2023 03:24 AM

HP Recommended
Product: HP ENVY Laptop - 13-ba0002na

Looking for help identifying the following Failure Code - U36JMQ-000BRU-XD7U3F-C0RQ13

 

Have just inserted a new battery but OS / BIOS have failed to recognise it. Have tried all the listed recommended fixes but none of which have been successful.

 

Getting more detail from the failure code may help identify an alternative solution.

 

Many thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-12-2023 07:02 AM

HP Recommended

Hi:

 

Enter the required information at the link below and it should provide you with a general overview of the problem and the most likely way to resolve it.

 

HP Customer Support - Service Center

View solution in original post

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3 REPLIES 3

‎11-12-2023 07:02 AM

HP Recommended

Hi:

 

Enter the required information at the link below and it should provide you with a general overview of the problem and the most likely way to resolve it.

 

HP Customer Support - Service Center

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‎11-12-2023 07:57 AM

HP Recommended

Thanks Paul, has been identified as a critical failure although nothing more specific than that. Currently trying to chat with HP support. Thanks for your help.

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‎11-12-2023 08:29 AM

HP Recommended

You're very welcome.

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