Failure ID 9AKVAK-000965-XD03HF-60XX13

[apend]

My notebook is running hot.  I ran the hardware diagnostic and received a Failure ID code 9AKVAK-000965-XD03HF-60XX13.  I looked up this code and could not find any results.  

What is this code?

[CherylG]

The error indicates your hard drive has failed/is failing and will have to be replaced. If you are still in warranty HP will replace it. If not a retail drive can be used.

[CherylG · Accepted solution]

Your Maintenace and Service Guide is online. It shows drive specifications needed and how to change the drive.

https://support.hp.com/us-en/product/hp-hdx-x18-1300-premium-notebook-pc-series/3945107/model/397926...

If you took the free upgrade to Windows 10 you have  digital license key stored on Microsoft servers.

Microsoft provides the free Media Creation Tool to download files and create a Windows 10 usb flash drive.Big advantage is you will have latest updated version of Windows 10. At least 8gb flash drive required:
https://www.microsoft.com/en-us/software-download/windows10

Select Download tool now, and select Run.
If you agree to the license terms, select Accept.
On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Select the language, edition, and architecture (64-bit or 32-bit) for Windows 10.
The Guide here will make it less intimidating.Pay attention to Step 5 if you will be using another pc:
https://www.tenforums.com/tutorials/2376-create-bootable-usb-flash-drive-install-windows-10-a.html

When installing if it asks at any point for License key just choose "I don't have a key". It will continue and should activate once you are online.