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‎05-03-2020 02:19 PM

HP Recommended
Product: PAVILLION 15
Operating System: Microsoft Windows 10 (32-bit)

When I boot up the computer I get a smart disk error.

 

When I did the quick hard drive test I received...

Testing Drive:1

Hard Drive SMART Check: RECOMMENDED ACTION - Executing DST...

Hard Drive Short DST Check: FAILED

 

Failure ID: U8AF33-8GSA3U-XD7X6K-60WR03

PRODUCT IS: 1BP89UA#ABA

 

Hard Drive 1 - Primary HDD Bay*

3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-03-2020 03:37 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05227786

 

After you replace the hard drive, you can, with another working Windows PC and a 32 GB USB flash drive, make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC, using the HP Cloud recovery tool.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

View solution in original post

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1 REPLY 1

‎05-03-2020 03:37 PM

HP Recommended

Hi:

 

The error code reported, Hard Disk 1 Quick Test Failure, means the hard drive needs to be replaced and the operating system reinstalled.

 

Below is the link to the service manual for your notebook, where you can find the hard drive removal and replacement procedure.

 

http://h10032.www1.hp.com/ctg/Manual/c05227786

 

After you replace the hard drive, you can, with another working Windows PC and a 32 GB USB flash drive, make a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your PC, using the HP Cloud recovery tool.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205

Was this reply helpful? Yes No
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