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‎01-28-2024 07:17 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)

Hello, I am currently using an HP Victus 16. I often use an external keyboard when using the device. But the other day, when using the keyboard on my computer, I noticed that some keys were disabled such as (L-Ctrl, Cap-Lock, Tab, F1, R-Shift). Last week I used it normally, and since then I have only used the external keyboard. Can you guys help me figure out what's wrong with my keyboard and how to fix it

Best regards

Category:
2 people had the same question
3 REPLIES 3

‎01-28-2024 07:33 PM

HP Recommended

@Victus1997,

 

Welcome to our peer-to-peer HP Community Forum!

 

Could you try another external keyboard in order to ascertain if your issue is hardware-related (faulty keyboard) or a software (setting) issue?

 

Kind Regards,

 

NonSequitur777


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‎01-28-2024 07:37 PM

HP Recommended

The external keyboard I use is still normal. But when using the keyboard on the device, there is a key error.

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‎01-28-2024 07:56 PM - edited ‎01-28-2024 09:23 PM

HP Recommended

@Victus1997,

 

I understand.  My troubleshooting request was: please try a different keyboard to see if the same error persists and report back.

 

Kind Regards,

 

NonSequitur777


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