Faulty RAM slot

[Rozijn]

Hi,

My top RAM slot has apparently died. My laptop (cx-0670nd) wouldn't boot, now after trying both ram sticks singularly in both slots it turn out the RAM is fine but one of the slots is dead. 

The HP spare parts website can't find my device, so finding a replacement motherboard is ridiculously difficult. I am out of warranty. Does anyone know whether I can replace the motherboard by myself at all and if it's worth it? Or what'd be the cost of letting HP fix it? I am curious about my options currently but the HP contact options have brought me nothing so far.

I am now running only 1 RAM slot with the other stick stored away safely.

Thanks

[praveenbv]

Hi @Rozijn,

Welcome to the HP Support Community. 

HP doesn't have the option of replacing only Ram slots and it's fine to use 1 ram which supports 8GB,

I'd be happy to assist you with the replacement motherboard. 

You may order the replacement parts on the HP Parts Store, use the HP Parts Surfer to find the part number and If you've already looked for it and couldn't find it on the HP Parts Store, you may want to get it locally at the online store such as Amazon or eBay, etc...as the part numbers are universal. 

  

Alternatively, I suggest you talk to HP support and discuss your options, follow the below steps to get started: 

  

1) Click on this link. 

2) Click on Sign-in or select the product using the below step: 

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Click on "Show Options". Fill the web-form, to populate a case number and phone number for yourself! 

  

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, here's how private messages work: Click here for details.  

Hope this helps! Keep me posted.  

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Have a great day!