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‎08-25-2019 10:40 PM

HP Recommended
Product: HP Envy x360

The power button on the side of the laptop no longer functions. I press the button and the laptop does not power up. Moreover, the button does not feel like it is pressing on anything when I push the button. How can I go about getting this resolved?

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1 REPLY 1

‎08-28-2019 05:28 PM

HP Recommended

@Paul150

Thank you for posting on the HP Support Community.

 

This sounds like a hardware related issue,

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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