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03-29-2021 07:27 PM
A 3rd party (local county employee) dropped and damaged my laptop. I need to find my specs online via my cell phone. I've followed all suggestions, but clicking on the product info within my HP account leads to a dead end (not covered under warranty, etc.). The county resource mgr wants a full replacement value based on a comparable build. W/O the specs it's going to be extremely hard to do a comparable build. Any suggestions, including why it doesn't show in my online acct, would be much appreciated! Thank you!
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03-29-2021 08:23 PM - edited 03-29-2021 08:27 PM
Your model's specs doesn't show up anywhere because it is a CTO (Configured To Order) PC.
That means buyers could configure a base model 17t-J000 Quad Edition notebook with options such as graphics, hard drive capacity, wifi adapter options, etc.
The only suggestion I can offer would be to enter the product number of your PC in the box at the link below and see what comes up. That should provide some details.
The only thing I know from the model description is that it came with an Intel 4th generation quad core processor.
Use this guide for how to find the product number of your notebook...
03-29-2021 10:21 PM
Thank you so much for your help. Even using the Spare Parts finder doesn't help, as the choices are too many. I know I had free/discount options to upgrade the RAM, HDD, CPU, and GPU - which I did. The specs are available online if I'm using the HP interface via the laptop. I was hoping they'd show up in my online acct too since I did a CTO. And obviously if I could use the laptop I could easily find that info. I think I'm just going to need to do a new build to get them a dollar amount for full replacement value, since that is what I'd do if I were replacing it.
03-30-2021 06:32 AM
You're very welcome.
Sorry the parts list wasn't of much help to you.
Did you try entering the serial number in the parts surfer search window?
That may provide a little more specific info.
03-30-2021 09:48 AM
I did drill down, but there were still too many options for that build.
Instead of continuing to waste everyone's time, I did a new build based on what I would replace it with. The final price was $1459.99 - which I think is a very reasonable amount.
Thank you, Paul, for your time and help. Great job!
03-30-2021 10:17 AM
Glad to have been of assistance.
Yes, I would agree that is a ballpark figure if you had the notebook set up high end with the Nvidia graphics, and whatnot.
Just the i7 processor your notebook had alone, adds a couple hundred dollars to a build, say over an i5.
03-30-2021 07:14 PM
Definitely!! Plus the HDD upgrade, etc. With the 17" LCD, it is a beast! Built for work, business, and fun! Nothing but a comparable replacement will do for my purpose. This build, researched the Intel Iris Xe vs Nvidia MX450. Still chose the reliable, predictable Nvidia (same GPU's I use to build my desktops). Also chose the faster, better RAM and processor. With all that it still is a reasonable $1159.
Again, great job, Paul. Many thanks!