Finding a spare part (camera/microphone module/board)

[Katie53]

Hi,

I am trying to fix my mums laptop as the microphone was not picking up any sound (unless manually flicked) and we had exhausted all potential software solutions. We decided to replace the camera/microphone module/board as shown in the HP support YouTube channel:
https://www.youtube.com/watch?v=PE99VW8Gi5U&ab_channel=HPSupport

Unfortunately, I cant seem to find a replacement part (new or used) through either HP Parts Store, HP PartSurfer or any other online retailer. I have used all serial/model/part numbers on both the laptop and the board.

Any advice on where to look would be much appreciated!

Many thanks, 
Katie

N.B. Unfortunately the device is just out of warranty and we did not notice the issue before as she hadn't needed the microphone until the recent surge in video calling!

Please see pictures attached for details.
These are the relevant numbers from the board:
916362-3LO
DGFSN019I91BOL
6SF108N2A
FW 0007 HW 2.1

Apologies if this is a duplicate post, I think it may have been removed as I inadvertently included the laptop serial number previously!

[The_Fossette]

@Katie53

I reviewed your post and I understand that you are looking for a replacement microphone for your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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